Buy Information Technologies in Aviation Essay

Aviation is an industry with close connection to information technologies. Indeed, nowadays people can book the flight and even register for flight online through the airline website. Moreover, one can book a hotel, rent car, and even buy tickets to concert though such website. In the airport the airline electronic ticket machine will print the e-ticket booked online. All this became possible because of information technologies development and Internet. However, electronic commerce in aviation does not limited to mentioned operations. There are a lot of information technologies systems, databases used by airline employees. Such databases may help to plan fleet use, interact with code share partners, provide security etc. The e-commerce enabled airlines to reduce labour costs: many of them shift from paper ticket to e-ticket which is sold through the Internet, therefore there is no need to employ cashier or sales agent and to pay remuneration for sales. E-commerce is also beneficial in terms of taxation. Erwin (2000, p.19) cites one of the Boeing executives, who stated: "E-commerce eliminates non-value-added activity".

Doganis (2001, p. 164) exemplifies FedEx as a pioneer in terms of information technology use. Author reveals that FedEx elaborated very effective and fully computerized system "for tracking individual parcels anywhere on its network" (Doganis, 2001, p. 164). In 1994 FedEx gave its customers an opportunity to book and make payment through its website. The other United States air carriers introduced electronic ticketing couple years later, but Doganis (2001, p. 164) marks that they were slow at the implementing. The e- commerce is especially beneficial for low-cost airlines as the issue of cost reduction is the main matter of their concept. Gradually, electronic ticketing expanded throughout North America and Europe. Doganis (2001, p. 164) notes that in Europe this process was slow.

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